Refund policy

Return Policy
At Nestora, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

Eligibility for Return
To be eligible for a return, the product must be unused, in its original condition, and in its original packaging where applicable.

Damaged or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us with clear photos/videos of the product and packaging. We will review your request and provide an appropriate solution.

Non-Returnable Items
Products that have been used, damaged after delivery, or are not in their original condition may not be eligible for return.

Refunds
Once your return request is approved and the product is received and inspected, we will inform you about the refund process. Refunds will be handled according to the applicable payment method.

How to Request a Return
Please contact us through the contact information provided on our website and include your order number and details of the issue.